Cancellation & Refund Policy — Incheon Airport Taxi & Transfer
Effective date: 2026-11-01 (draft — confirm before launch). This policy applies to Incheon Airport taxi, private van and airport transfer bookings.
Cancellation windows
The clock runs from the confirmed pickup time, not from the time of booking.
| When you cancel | Charge |
|---|---|
| 24 hours or more before pickup | No charge |
| Between 12 and 24 hours before pickup | 50% of the fare |
| Less than 12 hours before pickup | 100% of the fare |
| No-show | 100% of the fare |
How to cancel
Cancel through the same channel used for the booking and include the booking name and pickup date. A cancellation is confirmed when we reply.
Flight delays and airline cancellations
We track the flight number supplied at booking. If the flight lands late, the pickup moves with it and no extra charge applies for a normal delay. If the airline cancels the flight, contact us with the new itinerary and we move the booking without a cancellation fee.
What counts as a no-show
A no-show is a passenger who does not appear at the agreed meeting point within 60 minutes of landing, without contact. If you are stuck at immigration or baggage claim, send a message and we will usually extend the wait.
Refunds
Refunds are issued to the original payment method. The booking contact confirms the expected timeline when the refund is approved, since card and PayPal processing times differ by issuer.
Weather and events outside our control
Heavy snow, typhoons, road closures and airport shutdowns can make a pickup unsafe or impossible. In those cases we offer a rescheduled pickup or a full refund.